Shipping & Delivery

Emilia Maison Shipping Policy

Thank you for shopping with Emilia Maison! We strive to provide a smooth and hassle-free shopping experience. Below, you’ll find all the details regarding how we handle shipping for your orders.

Handling, Transit & Order Cut-Off Times

  • Handling Time: Orders are processed within 1–2 business days (Monday to Friday).
  • Transit Time: Once processed, orders are delivered within 8–11 business days (Monday to Friday).
  • Order Cut-Off Time: Place your order before 4:00 PM (GMT+01:00) Central European Time for same-day processing.
  • Total Estimated Delivery Time: You can expect your order to arrive within 9–13 business days (Monday to Friday).

Shipping Information

  • Shipping Method: We offer Standard Shipping.
  • Shipping Rates: Enjoy free shipping on all orders.
  • Delivery Locations: Orders will be shipped to the address provided during checkout. Please ensure your address is correct to avoid delays.

Order Changes Need to modify your order? Contact us at info@emiliamaison.com as soon as possible. Once your order has shipped, changes may no longer be possible.

Lost or Delayed Packages If your order is lost or delayed in transit, don’t hesitate to reach out to us at info@emiliamaison.com, and we’ll work with you to resolve the issue promptly.

Order Tracking Once your order is shipped, you’ll receive a confirmation email with tracking details. Tracking information typically becomes available within 24–48 hours.

Cancellations

  • Cancellation Window: Orders can be canceled within a limited timeframe before they are shipped.
  • Cancellation Process: To cancel, email us at info@emiliamaison.com with your order details.
  • Refunds for Cancellations: Approved cancellations will be refunded in accordance with our Return & Refund Policy.

Incorrect Address Double-check your shipping details at checkout. Emilia Maison is not responsible for orders sent to incorrect addresses. If you notice an error, contact us at info@emiliamaison.com immediately—additional fees may apply for corrections.

Estimated Shipping Timelines

  • Cut-Off Time: 4:00 PM (GMT+01:00) Central European Time
  • Processing Time: 1–2 Business Days (Monday to Friday)
  • Transit Time: 8–11 Business Days (Monday to Friday)
  • Total Delivery Time: 9–13 Business Days (Monday to Friday)

Contact Us If you have any questions or need assistance, our friendly customer support team is here to help:

  • Address: Steenbakkerij 12b, 2913LJ Nieuwerkerk aan den IJssel, The Netherlands
  • Phone: +31 657875196
  • Email: info@emiliamaison.com

By placing an order with Emilia Maison, you agree to the terms outlined in this Shipping Policy. For further details, feel free to reach out to us or review our Privacy Policy and Terms of Service.

Thank you for choosing Emilia Maison! We look forward to serving you.