FAQ
FAQs – Emilia Maison
At Emilia Maison, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.
1. What Payment Methods Are Accepted?
We offer secure and convenient payment options to make shopping with us stress-free. You can make purchases using:
Visa
Mastercard
American Express
Union Pay
Bancontact
iDeal
Shopify Pay
Apple Pay
Goolge Pay
Paypal
Klarna
Shop Pay
2. What Is Emilia Maison’s Return Policy?
Your satisfaction is our top priority! If you’re not completely happy with your purchase, we offer a 30-day return policy. To be eligible for a return:
Items must be in their original, unused condition.
Items should include all original packaging. To start a return, please contact us at info@emiliamaison.com, and our team will assist you with the process.
3. How Long Will It Take to Receive My Order?
Handling Time: 1-2 business days
Transit Time: 8-11 business days
Estimated Delivery Time: 9-13 business days
Order Cut-Off Time: 4:00 PM (GMT+01:00) Central European Time (Amsterdam)
Shipping Method: Standard shipping with tracking provided.
4. Can I Exchange an Item?
Yes, we provide exchanges for:
Items that are damaged
Wrong sizes delivered
Defective products To initiate an exchange, please contact us promptly at info@emiliamaison.com. Our team will guide you through the process to ensure you receive the correct item.
5. How Can I Track My Order?
Tracking your order is easy! Visit the Track Your Order section on our website at www.emiliamaison.com to check the progress of your delivery.
6. What Should I Do if My Package Is Lost or Delayed?
If your package is lost or delayed, reach out to us at info@emiliamaison.com as soon as possible. Our team will work diligently to locate your package or provide a suitable resolution.
7. How Do I Contact Customer Support?
Our customer support team is always ready to help! Here’s how you can reach us:
Email: info@emiliamaison.com
Phone: +31 657875196
8. Is Shipping Free?
Yes! We offer free shipping on all orders within the Netherlands and internationally.
9. What If I Receive a Damaged or Incorrect Item?
We apologize for any inconvenience caused by receiving a damaged or incorrect item. Please email us at info@emiliamaison.com immediately, and we will arrange a replacement or refund to resolve the issue promptly.
10. Where Is Emilia Maison Located?
We are proudly based in: Steenbakkerij 12b, 2913LJ Nieuwerkerk aan den IJssel, The Netherlands
11. How Can I Provide Feedback or Suggestions?
We value your feedback! If you have any suggestions or ideas, please email us at info@emiliamaison.com. Your insights help us improve and deliver an exceptional shopping experience. We actively use customer feedback to enhance our product selection and overall service.
Contact Us
For prompt assistance, feel free to contact our customer support team:
Address: Steenbakkerij 12b, 2913LJ Nieuwerkerk aan den IJssel, The Netherlands
Phone: +31 657875196
Email: info@emiliamaison.com
For any questions, feel free to contact us via chat during our customer service hours.
Opening Hours:
Monday to Friday: 8:00 a.m. - 6:00 p.m.
Saturday and Sunday: 10:00 a.m. - 5:00 p.m.
We aim to respond to your request within 24 hours.
Thank you for choosing Emilia Maison. We’re committed to providing you with the best shopping experience and look forward to assisting you with any inquiries. Your satisfaction is our priority!
Thank you for choosing Emilia Maison. We’re here to help you create a beautifully decorated home with style and elegance!