Returns & Refunds

Emilia Maison Return and Refund Policy

Thank you for shopping with Emilia Maison! We value your satisfaction and have established the following policies to make your return and refund process simple and clear. These terms apply exclusively within the Netherlands.

A. 30-Day Return Policy
We gladly accept returns within 30 days of your order's delivery date. To be eligible, items must be in their original condition—unworn, unused, with tags attached, and in their original packaging.

B. How to Initiate a Return
To start your return, email us at info@emiliamaison.com with your order details. Once approved, we will provide a prepaid return shipping label along with detailed instructions for sending back your items. Please note that items sent without prior approval cannot be accepted.

C. Damaged or Incorrect Items
If you receive a damaged or defective item, or if the wrong product was delivered, please contact us immediately upon receiving your order. This allows us to quickly evaluate the issue and offer a solution, whether it’s a replacement, refund, or exchange.

For assistance, email us at info@emiliamaison.com with photos and a brief description of the issue.

D. Exchanges
We are happy to process exchanges for items that are defective, damaged, the wrong size, or incorrect. To request an exchange, contact us at info@emiliamaison.com with your order details. Delivery times for exchanges may vary based on your location.

E. No Restocking Fees
We do not charge restocking fees for returned items.

F. Refund Process
Once we receive and inspect your returned items, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account after approval.

G. Discounts and Refunds
Refunds will not be issued for unused discounts at the time of purchase. Discounts must be applied during checkout, as adjustments cannot be made retroactively. We encourage you to double-check and apply any available discounts before completing your purchase.

Contact Us
If you have any questions or need assistance, our friendly customer service team is here to help:

  • Address: Steenbakkerij 12b, 2913LJ Nieuwerkerk aan den IJssel, The Netherlands
  • Phone: +31 657875196
  • Email: info@emiliamaison.com

Thank you for choosing Emilia Maison! We appreciate your business and look forward to serving you again.